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"A to Z Customer Testimonials"
 Dear
A
to Z Chimney
I
just wanted to thank you from the bottom
of
my heart for the great service you have
done
for me. I am an avid wood burner and
love
to burn my fires just about every evening.
There’s nothing like the simple pleasure of
curling
up next to a warm and cozy fire during
those
cold winter nights.
Unfortunately, I had
a
chimney fire which did extensive damage to my
chimney and it had to be re-lined with a
new
Stainless Steel Liner. Last year, I hired a
different
company to come out and sweep my
chimney.
The sweep from that company tried
to
use high pressure sales tactics to get me to
do
the repairs. His poor attitude and high
pressure
turned me off so badly that I decided
not
to have them do the work.
This
year, I hired your company and Chris Donovan was such a gentleman! He
gave me the same bad news, but this time I could see it with my own
eyes on the screen as he video scanned my flue. He was also much more
knowledgeable and informative and really took the time to help me
understand. He did not talk condescendingly, and there was no pressure
whatsoever.
Consequently, I did hire your company to come back and complete the
needed repairs, and was absolutely delighted!! Not only did Chris come
back, but Aaron, the owner came, as well. I was delighted to know that
the owner was personally seeing to the work. In the process of
repairing my chimney, some other minor problems were detected, and they
fixed them at no additional charge!
In addition, when everything was done, they did a spectacular job
cleaning up every bit of their mess, and I couldn’t even tell
they had been here.
Thanks again for the great service you provide! I will use you again
and again, and refer you to my friends.
Sincerely,
Beverly Bland
Carmicheal, CA 95608
Dear A to Z,
I just wanted to thank you for your honesty and for a thorough
inspection of my chimney. One of the biggest concerns I have when
hiring service professionals is being taken advantage when not having
first hand knowledge of the various procedures. Last year when I had my
chimney swept by one of your competitors, they claimed that I had a
chimney fire, and that my flue was now cracked and needed extensive
repairs. This year, I hired A to Z to come out and sweep and inspect
the flue because I heard they inspect the chimneys with a Chim Scan
camera at no additional charge. Chris, the technician who came to my
home, assured me I would be able to see any cracks or hazardous
conditions along with him as he video scanned my flue. To my utter
delight, NO EVIDENCE OF A CHIMNEY FIRE OR DAMAGE IN MY FLUE WAS
DETECTED!!! Chris was extremely detailed in his inspection and really
took his time educating me so I could feel comfortable. It was obvious
that he knew what he was talking about and truly interested in doing
the right thing…a far cry from last year’s
experience with the other company. If anyone asks for an HONEST,
COMPETENT, AND PROFESSIONAL chimney sweep company, I‘ll be
sure to recommend A to Z!
Ms. Randi Scott
Lincoln, CA 95648
Dear
A to Z,
Thank you for mailing us the free Home Show Tickets!! We really enjoyed
the show! Ironically it was at the show last year that we became
acquainted with your competitor involved with the pellet stove cleaning
mis-diagnosis.(the unecessary need of installing of a " T" clean out).
After utilizing your service and submitting your findings to your
competitor they reluctantly consented to refund the service/inspection
fee they had charged in addition to the fee of cleaning our dryer vent
which was performed during the same service call.
You can be assured that in the future we will continue to support your
company for our pellet stove and dryer vent cleaning needs.
Ron & Carol Carey
Orangevale, Ca 95662
 Dear A to Z,
I just wanted to thank you for the great job you guys did installing my
new Pellet Stove! After much careful research, I recently purchased my
new stove from a dealer on the Internet. Eager to have it installed, I
contacted your company and decided to have you install
it…and just like choosing a good stove was important to me,
choosing the right installer was also very important. My research
proved to be worth the effort! What a hassle-free experience working
with your company!! You answered your phones with a real live person
and set up a free estimate – no message machines.
You called the day before to confirm the estimate appointment.
You showed up for the estimate on time, as promised.
You promptly emailed me the estimate as promised, and then followed up
with a phone call making sure I received it and understood everything.
Once I hired you for the installation, you guys were back within the 3
week time frame you promised, and on time for the installation
appointment, to boot! The installation went beautifully and it took
EXACTLY as long as you estimated! Everything was installed exactly like
I wanted, all messes were cleaned up nicely, and my home was left
exactly as it was found…as if no one had been there. NICE!
The installation cost exactly what you said it would on the estimate.
No hidden charges, and no surprises. You even took some money off on an
item I didn’t end up needing, after all! I have dealt with
other contractors who wouldn’t listen to my suggestions or
concerns, but your guys were very courteous to listen and responsive to
my requests. I really appreciate having been able to be an observer
from start to finish. For anyone else who might be considering hiring
you…I have to tell you, these guys have got great customer
service, knowledgeable and experienced field techs, ! I just wish other
contractors I have dealt with in the past were as proficient and
efficient as you! I will be sure to spread the word about your great
service!
Thanks A to Z!
Sincerely,
George
Zukowski
Sacramento, CA 95842
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